Flowvia is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Flowvia may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.

Information We Collect

• Name

• Contact information including email address

• Demographic information such as postcode and country

• Business information including company name, nature of business and trading name

• Proof of identity and proof of address (to comply with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements)

The information you provide will only be used for the purpose for which it is provided. This allows us to create your new account, send you invoices, updates, or contact you concerning your account. We will never give or sell your personal information to third parties.

What We Do With the Information We Gather & Sharing of Your Information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping

• Compliance with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements

• Improvement of our products and services

• Periodic promotional emails about new products, special offers or other information we think you may find interesting using the email address provided

• Sharing payment information with our payment processor partner in order to process your payment for any services you order

Security

• All data is encrypted via SSL when transmitted between our servers and your browser.

• We do not store any of your payment or credit card information on our servers. The data is encrypted and securely stored by our independent payment processing partner, Chargebee. Please review the Chargebee Security Policies & Procedures for more information.

• We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site.

We use cookies to help you navigate Flowvia’s website as easily as possible, and to remember information about your current session. When you browse our marketing pages, we track that for analytical purposes (conversion rates and testing new designs).

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We do not use this technology to spy on you or otherwise invade your privacy.

Law Enforcement

Flowvia will work with law enforcement to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, and violations of our Terms & Conditions.

International Transfer

If you use our services outside of the European Union, we may transfer information from that jurisdiction to the European Union, where data protection is regulated under the General Data Protection Regulation (GDPR).

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your Choices, Including Opt-Out Options

• You may opt out of receiving marketing emails from us by clicking “unsubscribe” at the foot of the email.

• Please note: you cannot opt out from receiving all communications from us, including postal notifications, billing notifications, and messages regarding the terms of your subscription.

Opt-Out for Digital Advertising / Third-Party Cookie Check

Flowvia may use a third-party advertising company to serve ads, which may, directly or indirectly, collect or use information about user visits to websites. Users can visit www.aboutads.info/choices to perform a Third-Party Cookie Check and learn more about this form of advertising.

Controlling Your Personal Information

• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

• You may request details of personal information which we hold about you under the Data Protection Act 1998. We do not charge for information requests and will require you to prove your identity with two forms of approved photographic identification.

• When a request is manifestly unfounded or excessive (particularly if repetitive), we reserve the right to charge an administrative fee.

• Information will be provided within one month of receipt of approved photographic identification.

• Flowvia may extend the period of providing the information by a further two months where requests are complex or numerous. If this is the case, we will inform you within one month of the receipt of the request.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at info@flowvia.io.

📍 Flowvia Business Details:

• Company Name: Flowvia

• Email: info@flowvia.io

• Phone: +44 7482148037

• Location: 30 Riverhead Close, London, England, E17 5PY

Last updated: September 21st, 2025